QuikContact Features
QuikContact is easy–to–use, secure, reliable, scalable, and customizable. And that’s just a start. Here’s more of QuikContact’s great features:
Message Creation — Multiple Ways:
- Call our toll–free number and record your message from any touch tone phone. You can record, play, and re–record the message until you’re satisfied.
- Upload a Wav or MP3 audio file of your message. If you have a microphone on your computer, you can create and send the file without leaving your desk.
- Reuse a previous message. QuikContact lets you store messages so you can use them again later.
- User documentation and live support available.
Contact List Development
- Upload your contact lists from Excel or create online; you can also import contact information from a database.
- Create unlimited lists and contact numbers.
Message Broadcasting:
- Emergency call priority — Emergency broadcasts take precedence over all system calls.
- Surveys/Polling with IVR registration of customer data
- Caller ID displays your phone number — the call recipient will respond more readily to a familiar number.
- Flexible broadcast delivery time — you can set the date and time your message is sent.
- Restrict calling window for time of day and weekdays — no more late–night calls.
- Call delivery confirmation
- ‘Find Me’ capability and contact number sequencing — once a party acknowledges the call, QuikContact stops calling other numbers for that person.
- Set busy and no–answer retry intervals
- Accept replies from recipients and access them via web or phone
- Allow message replay — listeners can replay the message.
Security
- Secure access via computer or phone — we use SSL encryption and RSA SecurID to protect your information.
Reports
- Real–time reports with performance statistics for each broadcast
- Archived reports available
Billing
- Billing increments in 30 second intervals
- No long–distance charges
- No charge for busy signals or no answers
