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QuikContact Security

Data Protection and Encryption

Secure access into the QuikContact™ system is maintained through dual login and password protection. All access is controlled via high–grade 256–bit SSL encryption and dual firewall security. We provide secure access into our system and assign multiple PINs per account so that usage can be audited. We also offer controlled access through SecurID® as an option when more intense security is required.

Disaster recovery procedures are documented and tested frequently. All calls are delivered via the Public Switched Telephone Network, never through Internet providers.

Privacy Policy

Telserv Technologies, LLC holds all information and data received from our customers as private and does not use such information for any purpose other than to support the notification needs of our customers. Absolutely no customer information is ever sold or provided to any other entity under any circumstances, except as required by law or court order.

Facilities

FNI (the parent company of Telserv Technologies, LLC) maintains two fully redundant Level–3 data centers and secure infrastructure with off–site data backup and storage in St. Louis with a backup data center in a carrier co–location facility in Dallas, Texas. In addition, disaster recovery procedures are documented and tested frequently. Redundant power supply includes both battery and diesel generator backup.

Telserv Technologies, LLC has access to geographically diverse SONET based local loop facilities from three separate and distinct sources. This multiple sourcing allows for unrivaled reliability and access to essentially all major telecommunication services providers. The data network used to access the system via the web is multi–homed and fed by multiple DS3s. Our data centers are equipped with Ecarro gas fire suppression system and biometric physical access control monitored by close circuit cameras.

Employee Background

All employees are required to pass a pre–employment security check and drug screening. They must authenticate prior to entrance into building as well as secure areas and visitors are required to be escorted at all times while in secured areas. The company requires annual review and acceptance by all employees of its Physical and Information Security Policies.

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